Frequently asked questions

Online shop take home ice cream tubs - Allergies & Dietary information

1. Do we have vegan options?

Our Mango Sticky Rice ice cream tub flavour contains no dairy, eggs or other animal product.

2. Do you have dairy-free options?

Our Mango Sticky Rice ice cream tub flavour contains no dairy.

3. Does your ice cream contain gluten?

Out of our current flavour range drop for ice cream tubs (Summer 2020 range), Rose & Raspberry, Matcha, and Mango Sticky Rice contain use no gluten products. However, our ice cream is produced in an environment which also handles gluten, so we cannot strictly say all our ice creams are completely gluten-free.

4. Is your ice cream tubs suitable for nut allergies?

Whilst our current flavour range drop of ice cream tubs (Summer 2020 range) contain no nuts in our ingredients, we cannot strictly say we are nut-free as ingredients we use may have been produced in a facility that also handles nuts.

5. Are your ice cream tubs Halal?

Yes our current flavour range drop of ice cream tubs are Halal.

Covent Garden Store - General Enquiries & Dietary Info

1. What are your opening hours?

Please see our current opening hours below: Opening times as of 01 Dec 2021. MON : CLOSED TUE - SAT : 1PM - 9PM SUN : 1PM - 8PM This is subject to change, please follow our social media for updates or check back on our website. 2021 HOLIDAY OPENING TIMES Christmas Eve 24th Dec: 1pm - 7pm Christmas Day 25th Dec: CLOSED New Year's Eve 31st Dec: 1pm - 7pm New Year's Day 1st Jan: CLOSED CLOSED ON UPCOMING BANK HOLIDAY MONDAYS Opening hours may change at short notice due to the ongoing pandemic, please check before visiting.

2. Do you take bookings?

We do not take reservations or bookings. Please note as of 20/06/20 our seating area is temporarily closed due to Covid-19.

3. How do I make payment in store?

We only accept card payments. Card payments are only valid for orders equal to or greater than £1. Foreign cards may be subject to charges depending on your service provider, we are not responsible for the charges and they do not go to us but are from your service provider and go to them.

4. Do you have vegan ice cream?

Our current menu does not have any vegan options. We also cannot cater for strict vegan diets as the machinery we use is currently shared with dairy products. We will update if we have dairy-free options in the future.

5. Do you have gluten-free options?

Our current ice cream base contains no gluten. Our cones and some toppings contain gluten. We have a cup option which you can also add cotton candy too. Please ask staff for advice on options before ordering. Please note, our machinary and equipment is shared with products that contain gluten, so we cannot cater for those with severe allergies to gluten.

6. Is your ice cream suitable for those with nut allergies?

At the moment, we have no nuts or ingredients that contain nuts on our menu, however this may change in the future. Please note, ingredients we use may have been produced in a facility which also handle nuts.

Covent Garden Store Ice Cream store specific- Allergies & Dietary information

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